top of page

Refund & Return Policy

Effective Date: November 2, 2025

​

1. General Policy

Due to the nature of marine services, custom installations, and diagnostic work, all sales are considered final unless otherwise stated in writing. Coastal Marine does not offer refunds for completed labor, diagnostic services, or approved work that has been performed.

​

2. Service Refunds

Refunds for labor or services are not provided once work has been completed.

If a customer believes an issue exists related to workmanship, it will be handled under our Workmanship Warranty, which provides for correction of verified workmanship defects within 30 days of service completion.

Refunds will not be issued in place of warranty repairs.

​

3. Deposits & Prepayments

Deposits and prepayments are:

  • Non-refundable once work has been scheduled, materials have been ordered, or labor has been allocated

  • Applied toward the total cost of the project

If a customer cancels prior to work beginning, any refund of deposit is at the sole discretion of Coastal Marine and may be subject to administrative, restocking, or scheduling fees.

​

4. Parts & Equipment Returns

All parts, components, and equipment are subject to the following:

  • Returns are only accepted with prior written approval

  • Items must be unused, uninstalled, and in original packaging

  • Returns must be requested within 7 days of delivery

Approved returns may be subject to:

  • Manufacturer restocking fees

  • Shipping costs

  • Handling fees

Electrical components, special-order items, and installed parts are non-returnable.

​

5. Manufacturer Defects

Defective parts are handled exclusively through the manufacturer warranty process.

Coastal Marine will assist in facilitating warranty claims; however:

  • Refunds will not be issued for defective parts

  • Replacement is subject to manufacturer approval

  • Labor for removal and reinstallation is not refundable and will be billed per our warranty terms
     

6. Customer-Supplied Parts

No refunds, returns, or credits will be provided for:

  • Customer-supplied parts

  • Compatibility issues

  • Performance concerns

All risks associated with customer-supplied components are assumed by the customer.
 

7. Cancelled or Declined Work

Customers are responsible for:

  • All diagnostic time

  • Inspection labor

  • Any work performed up to the point of cancellation

No refunds will be issued for completed portions of work.
 

8. Chargebacks & Disputes

Customers agree not to initiate credit card chargebacks for:

  • Completed services

  • Warranty-related concerns

  • Disputed work covered under these terms

Any disputes must be handled in accordance with the Warranty Claim Procedure and Arbitration terms outlined in our service agreement.

Unauthorized chargebacks will be considered a breach of agreement and may result in collection action.
 

9. Exceptions

Any exceptions to this Refund & Return Policy must be:

  • Approved in writing

  • Signed by an authorized representative of Coastal Marine
     

10. Policy Acknowledgment

By approving an estimate, authorizing work, or submitting payment, the customer acknowledges and agrees to this Refund & Return Policy in full.
 

11. Governing Terms

This Refund & Return Policy is incorporated into and governed by the Terms, Conditions, and Warranty Agreement of Coastal Marine & Retrofit Services LLC.

bottom of page